Soalan lazim

Founded in 2000, COVNA is headquartered in Dongguan, Guangdong, China. 3 production bases and more than 100 workers. For more details please check Sini.
Where is your headquarter?

Yes. We are always searching for global distributors who can be our partners to expand the local markets, and we also provide market protection, marketing and technical support for our distributors. If you are involved in the valve industry, or in relative industries which has rich customer base who will need valves, welcome to contact us and talk more details about the distributorship.
Can I be your distributor?

We have around 20 engineers from R&D, Designing, Production and QC department.
How many engineers do you have?

We have attended and visited ThaiWater 2015/2017/2018/2019, AsiaWater 2018, Water Philippines 2019, SIWW 2018, ECWATECH 2018, PCT Shanghai 2015/2016, and many industrial Exhibitions in China.
Which overseas exhibitions have you attended?

Kami biasanya memetik dalam masa 12 jam selepas kami mendapat pertanyaan dan keperluan terperinci anda.

Jika anda sangat mendesak untuk mendapatkan harga, sila hubungi kami atau e-mel kepada kami supaya kami akan menganggap keutamaan pertanyaan anda

When can I get the quotation?

Ya, pasukan jualan dan jurutera kami yang berpengalaman mengetahui industri dengan mendalam. Dan kami percaya bahawa pengalaman mereka dapat membantu anda memilih produk yang tepat untuk projek anda dan membantu projek anda berjalan dengan baik. Mengalu-alukan sebarang pertanyaan daripada anda!

Could you help to confirm the product by our needs?

We are glad to help you to confirm the product details to ensure you order the right one. If you have any doubts about the valve type and its application, please feel free to send us an email at inquiry@covna-china.com, we will reply to you soonest within 12 hours.
How do I make sure I order the right size?

COVNA adheres to strict quality control procedures that begin with product design and carry through to the end of the production process using state-of-the-art quality control equipment to make sure the quality of each valves appearance and pressure, sealing test are good.
What are your quality control procedures?

Yes, COVNA possesses various qualifications, including ISO9001:2005, RoHS, CE, FDA, SGS, and Explosion-proof Electrical Apparatus.
Do you have any certificates of the valves?

You can visit our factory at any time, or apply for third-party factory audit. And during the COVID-19 special period, we could provide an online video chat for you to visit our factory.
How can we do factory audit or order inspection?

Kami menerima kad T/T, PayPal, Western Union dan kad kredit. Sementara itu, kami menerima bayaran 100% sebelum pengeluaran untuk jumlah pesanan di bawah 10,000 USD. Deposit 50% sebelum pengeluaran dan baki sebelum penghantaran untuk jumlah pesanan melebihi 10,000 USD.

What is your payment term?

Ya. Semua produk biasa ada dalam stok. Masa penghantaran cepat untuk produk biasa ialah 1 hingga 3 hari.

Dan untuk produk yang disesuaikan adalah sekitar 7 hingga 15 hari.

Do you have stock? And how about the customized products?

We have cooperated shipping agent and could help to arrange the shipment by sea or air or railway which help customers to reduce the trouble.
How do you ship the goods?

Tolong jangan risau. Kami menyediakan sokongan teknikal dalam talian. Jualan kami akan membantu mengesahkan punca masalah langkah demi langkah. Dan kemudian jurutera kami akan membantu menyelesaikan masalah ini.

What to do if the product breaks down in use?

Yes, we will attach the product manual when the product is shipped, so that you can use the product better.
 
Do you provide manual sheets?